Order Management Process Expert (1 Year Fixed Term)
Beschreibung
As an Order Management Process Expert (1 Year Fixed Term) at INNIO, you will focus on maintaining operational continuity, supporting ongoing process improvements, and ensuring seamless knowledge transfer within the OM team during the maternity leave period. The main objective is to contribute to the optimization of daily Order Management processes, with a strong focus on training material maintenance, local process enhancements, and internal communication support, including the preparation and management of the team newsletter. The successful candidate will support both internal initiatives and cross-functional driven improvements, ensuring smooth day-to-day execution and effective team enablement.
At INNIO we offer you:
- Young & supportive team - in a fast-growing international business environment
- Learn & develop yourself - help you craft your career path with (INNIO learning, free language courses according to business needs)
- Hybrid working - 50% Office, 50% Home Office with flexible working hours
- Cafeteria package with various options - SZÉP Card, GreenGo, Cash option, Nursery & kindergarten support, Cultural events
- Medicover Spring White Package - from the first day of employment
- Easily accessible location - in the heart of the most vibrant campus area in Budapest (location: 13rd District, easy to approach by Metro Line 3)
- Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
- Live an active lifestyle – activate your AYCM pass
Your Responsibilities:
- Learn and understand local and business-specific process nuances within Order Management.
- Drive continuous improvement initiatives for OM daily operations, based on internal observations and external feedback.
- Maintain and regularly update training materials, supporting documentation, and onboarding content for OM team members.
- Prepare and curate the OM team newsletter, collecting updates and sharing key information regularly.
- Collaborate closely with the Operational Development team to support process stability and minor development projects.
- Act as a bridge between users and system/process owners to support change implementation and adoption.
- Participate in cross-functional initiatives as a supporting stakeholder or contributor.
- Comply with EHS guidelines and organizational policies.
Your Profile:
- University/college degree (preferably Economics, Finance, Logistics, Business).
- 3–5+ years’ relevant experience (O2C, Finance Ops, Customer Service).
- Experience in process development, change management, or project support.
- Exposure to training design/facilitation.
- Fluent English (both written and spoken), other languages a plus.
- Strong Microsoft 365 skills; Power Automate/Copilot a bonus.
- Experience in multinational/matrixed environments preferred.
Desired Characteristics:
- Analytical, detail-oriented, and proactive, with strong communication skills
- Ability to manage multiple priorities, and a high level of integrity and professionalism
- Interest/experience in digital solutions and AI tools is a plus.
- Comfortable working both independently and in teams.
- High integrity, professionalism, and accountability.